A complaint by the family of murdered Caterham boy Breck Bednar has led to a shake-up in Surrey Police procedures.
Assistant Chief Constable Gavin Stephens, said today that they received a call last December from a relative of Breck's expressing concerns about online grooming.
Two months later - on February 17 - he lay dead in an Essex flat after suffering a fatal stab wound.
And this morning computer engineer Lewis Daynes, 19, from Grays in Essex, pleaded guilty to murder when he appeared at Chelmsford Crown Court.
Asst Chief Constable Stephens added: "A review of practises in our call handling centre has since been carried out and changes have been implemented to improve the way information is handled and shared."
