A COMPLAINT made by Bletchingley Parish Council over how a planning application for major sand extraction was handled has been met with a "totally unsatisfactory" response, it claims.
Councillors claimed a series of mistakes lay behind Surrey County Council's decision to grant planning permission for a 21-year extraction scheme from Mercers South, near Nutfield Marsh, involving 150 HGVs daily trundling along the A25.
The Bletchingley members claimed traffic data on lorry movements was misleading, some campaigning groups' comments were not reported to the county council's committee, and concerns about water quality from the extraction works were not properly addressed.
Their call for a rethink of the decision, made in August, has been rejected.
Ruling on their complaint, Alan Stones, the county council's planning and development team manager, concluded appropriate procedures were followed and there had been "no errors or misrepresentation of fact".
But parish council clerk Kim Wantling said: "We find this response totally unsatisfactory.
"We find it extraordinary that, in a matter of public importance as this is, a complaint in relation to a department is investigated by the manager of that department."